Last Updated: 14/01/2026

In accordance with applicable Indian laws and IT Rules, the following details are provided for grievance redressal related to the website https://dalbaba.com operated by Shri S R Maurya Enterprises.

Customers may contact the Grievance Officer for complaints related to orders, payments, content, privacy, or any policy matters.

Grievance Officer Details:
Designation: Grievance & Compliance Officer
Organization: Shri S R Maurya Enterprises (Dal Baba)
Email: [email protected]
Phone: +91 9953933232
Website: https://dalbaba.com

Response Time:
We aim to acknowledge complaints within 48 hours and resolve them within 3–7 working days depending on the nature of the issue.

Working Hours:
Monday to Saturday (10:00 AM – 5:00 PM IST)
Sunday & Public Holidays: Closed

Procedure for Filing a Complaint:
Customers must include the following details while contacting support:
Full Name
Order Number (if applicable)
Registered Mobile Number or Email
Clear description of the issue
Supporting images/video (mandatory for product claims as per policy)

Important Note:
Complaints without sufficient information or evidence may not be processed. All matters will be handled strictly according to the Website policies including Terms & Conditions, Refund Policy, and Shipping Policy.

By using this Website, you acknowledge and agree to this grievance redressal mechanism.